Return & Exchange

Return & Exchange

If you find yourself dissatisfied or required to change your purchase in some way, you are entitled to request a refund. To do so, please email us at with the subject of 'refund' and 'order no'.

The Bead Shop is able to refund merchandise purchases within 14 days of delivery. In order to be a valid return, the product must be sent back to The Beads Shop in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by registered/trackable shipping services.

Please note that all personalized items are not returnable or exchangeable, including items that are engraved with a name, text, number or symbol by the customer.

Once the product has been deemed an eligible return, The Bead Shop will refund the customer the funding spent on the returned products minus shipping and handling cost. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the User within 7 days of the refund request.

Any item deemed unsuitable for resale due to different packaging, misuse, alterations, or damage will not be accepted by The Bead Shop and will be returned to the customer.

If you wish to exchange the items you purchased for a different size or color, please contact us. Exchange depends on the available stock at The Bead Shop.

If you have benefited from our complimentary free shipping, you will still be charged a shipping fee at the time we refund your payment.

Faulty Product

We are happy to exchange faulty products provided that we are formally informed by an e-mail within 14 days of receiving the items. In the event of a faulty product or shipment, we will cover the shipping costs. For correspondence, please use

Changing your Mind

It is okay to change your mind. We are happy to exchange or refund your order. However, we must be informed within 14 days of receiving your items. If you are willing to return or exchange some of your items, please email us at

Please note that for returns or refunds, the shipping costs will be covered by the buyer. The buyer must use registered/trackable shipping services and inform The Bead Shop with the tracking number. Products with engraved names, texts, numbers, or symbols by the customer are not refundable or exchangeable.